Frequently Asked Questions

Payment Issue

Q: How can I pay if I do not use PayPal?

A: If you do not have a paypal account, you can also use credit card or debit card to finish the payment through PayPal interface directly as below shows. Here we suggest you to use PayPal to ensure online shopping safety as well. (Example shows below)

Shipping & Delivery

Q: How long will order processing take?

A: All orders are ready to be sent out in 1-3 business days except stated otherwise.

Q: Can I track the order?

A: Tracking numbers will be sent automatically to your inbox after your order is shipped. You can track the shipping status with clicking the button, or check with the tracking number we emailed directly to your inbox on official freight site.

Q: Does the price include duty?

A: Yes, it's DDU, Delivered Duty Unpaid, but you can contact us for refund with proof. [In the case of DDU, the seller meets all costs except importing tax or duty of the said goods at importing country.]

Q: Can I choose DHL?

A: If you can see DHL shipping option, you can choose it and pay extra shipping fee. (Note: DHL doesn't ship to PoBox.)

Q: Do you ship to P.O. Boxes?

A: It depends on the shipping solutions. For standard shipping, items can be shipped to P.O. Boxes. (As for DHL, we're sorry that items can't be delivered to a P.O. Box address.)

Q: When will I receive notification of my shipment?

A: We offer free shipping on our 'limited time hot deal' (Main Campaign page) with the minimum order price purchased. Should you have any questions, please contact our Customer Service Team, at service@e-geek.co

Q: Do you ship worldwide & how much does shipping cost?

A: Yes - we ship most countries worldwide. We offer all customers Domestic and International Shipping with tracking. No shipping cost while order fulfills $59.9 & no sales tax - we want your experience to be simple and efficient - just the way we like it.
We provide 8-21 days delivery for the US, and most European and Asian countries, varies according to regional timeliness and the situation of COVID-19.

Return Policy

Q: How do I return a product?

A: Unopened and unused items that were purchased from www.e-geek.co can be returned within 30 days of receipt. For details, please refer to our Return Policy.

As soon as your returned item gets to us we'll issue your refund. Please include your full name or order number somewhere in or on the packaging for quick refund processing.

We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred. If you are unsatisfied with your order - please contact our support and we will do our best to help you out!

Q: How long do refunds take?

A: Once your refund has been processed (and you've received an email confirmation), it can take up to 10 business days for your funds to return to your account. How fast the refund shows up depends on your bank. If you haven’t received your refund after 2 weeks, reach out to us to make sure it's been processed fully or contact your bank for a status update.